Friday, 8 November 2013

Azure IRM templates in Outlook appear in Vietnamese although the the localisation setting in Windows is "English – United Kingdom"

Problem: Azure IRM templates in Outlook appear in Vietnamese although the the localisation setting in Windows is "English – United Kingdom"

Special thanks to Phil Hodson for identifying the route cause of the issue and resolving it. 

The default “Confidential” and “Confidential – View Only“ templates provided by Azure IRM contain translations for a number of regional LCIDs.

In our case, we set the localisation settings to “English – United Kingdom” in Windows (LCID: 2057)

There is no translation in the templates for LCID 2057 - so Office 2013 simply defaults to the first one listed in the template; LCID 1066 (Vietnamese):

LCID 1066:NAME Company Name - Thông tin mật:DESCRIPTION Nội dung này là thông tin độc quyền chỉ dành cho người dùng nội bộ. Nội dung này có thể được sửa đổi nhưng không thể được sao chép và in ra.;

There are two possible solutions to this issue:

1) Preferred: Add the 2057 Locale (and any other missing Locales) to the templates with appropriate translations

2) Alternative: Set the 1033 (English – US) locale to be the first in the list, so that the default Language seen in Office is English.

We have tested both solutions by editing the locally cached templates under “%LOCALAPPDATA%\Microsoft\MSIPC\Templates” and have confirmed they work.

The templates currently contain the following LCIDs (in order).

Anyone using a Locale that isn’t on the list will see Vietnamese

Locale ▾               LCID Decimal
Vietnamese 1066
Lithuanian 1063
Latvian 1062
Estonian 1061
Slovenian 1060
Ukrainian 1058
Indonesian 1057
Turkish 1055
Thai 1054
Swedish - Sweden 1053
Slovak 1051
Croatian 1050
Russian 1049
Romanian - Romania 1048
Portuguese - Brazil 1046
Polish 1045
Norwegian - Bokml 1044
Dutch - Netherlands 1043
Korean 1042
Japanese 1041
Italian - Italy 1040
Hungarian 1038
Hebrew 1037
French - France 1036
English - United States 1033
Greek 1032
German - Germany 1031
Danish 1030
Czech 1029
Chinese - Taiwan 1028
Bulgarian 1026
Arabic - Saudi Arabia 1025
Chinese - China 2052


  1. We logged this issue with Microsoft months ago, and they recently came to a similar conclusion, although they haven't fixed it on the service side.

    Can you please provide more details on how to update the local XML files to get this working as a workaround?

    1. Mark the files in %localappdata%\Microsoft\MSIPC\Templates as not read only and then edit them. Change 1033 in each file to read 2057 (if UK English). If not UK English then duplicate the XML node and change the name and description as required.

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