Wednesday, 30 January 2013

Office 365 SSO logon issues - Error: There was a problem accessing the site

External users report that they cannot access Office 365 services and when they are redirected to the AD FS page they get the following error:

Error: There was a problem accessing the site. Try to browse to the site again. If the problem persists, contact the administrator of the site and provide the reference number to identify the problem.










With AD FS related issues, you can usually get some useful information by running the Remote Connectivity Analyser and test SSO authentications.
To run Remote Connectivity Analyser to test SSO authentication in Office 365, follow these steps:
  1. Open a web browser, and then browse to .
  2. Click the Office 365 tab, click Microsoft Single Sign-On, and then click Next.
  3. Type your user ID and the password, click to select the security acknowledgement check box, type the verification code, and then click Perform Test.

    • Your user ID is your user principal name (UPN).
    • You must enter actual, real credentials that are associated with the Office 365 SSO implementation that you are testing.
Reviewing the result of the tool, notice that test has encountered an error when trying to retrieve and validate ADFS metadata.

This normally indicates that one or more of the services on which AD FS 2.0 response relies is unavailable in some way.

How to resolve this? in my case a good old fashioned restart of the AD FS servers sorted out the problem. :)


  1. No resolution offered, this page may as well not exist.

  2. Have you tried restarting the server?

  3. Rebooting worked for me. :)