Wednesday, 20 October 2010

Configure Nokia E71 to connect to BPOS

To use your Nokia E71 to receive mails from a BPOS account you need to have "Mail for Exchange" installed on the mobile device. On some Nokia devices it is installed by default, however if it is not, then there are some methods that can be used to download and install MfE as follows:

Install Mail for Exchange

To install Mail for Exchange, use one of the following two methods:

Method one

Many devices include an application called Download that can be used to obtain Mail for Exchange. Look for Mail for Exchange under the “Office” category.

Method two
  1.  Visit the Mail for Exchange page on the Nokia Web site: http://www.nokiausa.com/get-support-and-software/software/mail-for-exchange . The actual download is moved to Ovi Store which is accessible on: http://store.ovi.com/  
  2. Click Download Mail for Exchange, and the follow the directions on the Web site to obtain Mail for Exchange. Note: It may take several minutes to download the program.
  3. When you are prompted, install Mail for Exchange.
Once the Mail for Exchange is in place, then follow these steps in order to configure mail account to connect to Exchange Online (BPOS).
Start Mail for Exchange and configure Exchange Online:

Note: If you are prompted to create a new profile, skip to step 5.
  1. Navigate to your device Menu.
  2. Select the MfE folder.
  3. Select Mail for Exchange.
  4. If you are not prompted to create a new profile, select Options > Create Profile.
  5. Enter your E-Mail address
  6. In the Domain field, you must enter a name. This is required to create the first profile, and you can enter anything you want. However this will need to be blank later.
  7. Enter your Username (i.e. user@contoso.com) Note: this is what you use to access your Microsoft Online Services.
  8. Enter your Password
  9. Enter the Access point. This is your wireless carrier.
  10. Select OK
  11. Enter red002.mail.emea.microsoftonline.com for the Exchange Server. Please note that red002.mail.emea.microsoftonline.com is for European users. URLs for other regions are as below: Asia Pacific (APAC) https://red003.mail.apac.microsoftonline.com/ -Europe, the Middle East, and Africa (EMEA) https://red002.mail.emea.microsoftonline.com/ - North America https://red001.mail.microsoftonline.com/
  12. Navigate to the Credentials screen. The Credentials screen is after the Connection screen.
  13. Clear the Domain field so that it is blank.
  14. Select Options, then select Save. 
Information presented here is partially advised by Microsoft Support team in a SR which I had open recently.



Thursday, 7 October 2010

Migrate Outlook Autocomplete address list to BPOS

What is Auto-Complete feature in Outlook?
One of the features that must be configured after migrating to BPOS is the Auto-Complete functionality. this feature is in fact a cache of all the email addresses you have used to send email to. to see this in action you can start sending an email and you can see Outlook is automatically completing people's names as you begin to type them in To box.
Why after BPOS deployment Outlook loses Auto-Complete feature?
Outlook uses profiles. configuration for each profile is only local to that profile. Auto-Complete is one of the features that is created per profile. when you install Microsoft Sign In application and it configures applications such as Outlook, what it does is actually creating a new Outlook profile which is configured to connect to Exchange Online. This new profile doesn't inherit the configuration you had on the existing profile, so features such as Auto-Complete need to be reconfigured.
 How to migrate Auto-Complete to the new BPOS account?
Auto-Complete information is stored in a file with .nk2 format. This is usually found in the place that Outlook stores its profiles. the best way to find the .nk2 file is to search for it. search should include hidden files. the .nk2 file has a same name as the Outlook profile name. The default name for Outlook profile is outlook, so the auto-complete file name will be outlook.nk2.
When BPOS is deployed and Sign In application is created a new Outlook profile, this profile generates a new .nk2 file for itself. The name of the profile that is created by Sign In application is usually "youremail.pst" (example: amin.tavakoli@pygmalion.com.pst) unless there is no profile named outlook.pst before. If Sign in application finds out that there is no profile called "outlook" then the BPOS profile will be named outlook. The best way to identify which profile is for BPOS is to look at the size. as BPOS is newly installed, the size of its profile will be much smaller than the old profile.
If the old profile name is outlook.pst and the auto-complete cache file name is outlook.nk2 and as an example let's say the BPOS profile name is amin.tavakoli@pygmalion.com.pst and the Auto-Complete file name is amin.tavakoli@pygmalion.com.nk2 then follow the steps below to migrate the auto-complete feature to the BPOS profile:
1.       close Outlook
2.       copy the Outlook.nk2 file and back it up
3.       rename the backup outlook.nk2 file to amin.tavakoli@pygmalion.com.nk2
4.       delete the original amin.tavakoli@pygmalion.com.nk2 created by the Sign In application and replace it with the new  amin.tavakoli@pygmalion.com.nk2 (renamed outlook.nk2)
5.       start outlook
Now if you try sending an email, the auto complete feature will be there.